Refusionspolitik
We want you to be happy with your purchase from Loom Copenhagen. If something isn’t quite right, you can request a return within 30 days of receiving your order.
30-Day Return Policy
To be eligible for our 30-day return policy, the item must be returned in its original condition, unused and with any original tags attached.
To request a return, please contact us at:
Please do not send your return before contacting us. We will provide you with return instructions and the correct return address.
Unless the item is defective, damaged, incorrect, or otherwise agreed with us, the customer is responsible for the cost of return shipping.
14-Day Right of Withdrawal – EU Customers
If you are a consumer purchasing online within the European Union, you have a statutory right to withdraw from your purchase without giving a reason.
You must notify us of your decision to withdraw within 14 days of receiving your order. After notifying us, you have a further 14 days to return the goods.
You may inspect the product as you would reasonably do in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
The customer is responsible for the direct cost of returning the goods unless otherwise agreed.
When exercising your statutory right of withdrawal for the entire order, any applicable standard outbound delivery costs will be refunded in accordance with applicable consumer law. Additional costs resulting from choosing a more expensive delivery method than our standard delivery option are not refundable.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item is damaged, defective, or you have received the wrong product, please contact us as soon as possible at support@loomcopenhagen.dk with your order details and, if possible, photos of the issue.
If the issue is our responsibility, we will arrange an appropriate solution and cover reasonable return shipping costs where a return is required.
Your statutory consumer rights, including applicable rights relating to defective goods, are not affected by this policy.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive a different item is to return the original item and place a new order for the product you would like.
Refunds
Once we have received and inspected your return, we will notify you about your refund.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
For returns made under the statutory EU right of withdrawal, refunds will be processed in accordance with the applicable statutory deadlines. We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, where permitted by law.
If you have any questions regarding a return or refund, please contact us at: