Servicevilkår

Last updated: July 22, 2026

1. Overview

Welcome to Loom Copenhagen.

These Terms of Service (“Terms”) apply when you visit, use, or make a purchase from our online store at loomcopenhagen.dk.

The store is operated by:

Loom Copenhagen
CVR: 45257630
Ladegårdsparken Vest 155, 2 TV
4300 Holbæk
Denmark

Email: support@loomcopenhagen.dk
Phone: +45 28 71 88 77

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By using our website or placing an order, you agree to these Terms and any policies referenced herein.

Nothing in these Terms limits or excludes any mandatory rights you may have under applicable consumer protection law.

2. Products

We make reasonable efforts to ensure that product descriptions, images, colours, measurements and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your screen, device settings, lighting and other factors.

As many of our products are made from textile materials, minor variations in colour, dimensions, texture, weave or finishing may occur and are not necessarily considered defects.

Product availability may change without notice. We reserve the right to discontinue products or limit available quantities.

3. Orders

When you place an order, you will receive an electronic confirmation that we have received your order.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases of:

incorrect pricing or product information;
suspected fraud or unauthorised payment;
lack of product availability;
technical or system errors;
inability to deliver to the provided address.

If we cancel an order after payment has been made, the relevant amount will be refunded using the original payment method.

Please review your order and delivery information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at support@loomcopenhagen.dk. We will try to assist you, but we cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.

4. Prices and VAT

All prices displayed to consumers on our store include applicable VAT unless clearly stated otherwise.

Prices may be displayed in different currencies depending on your location or selected market.

Any applicable delivery costs will be shown before you complete your purchase.

For deliveries outside Denmark, additional customs duties, import taxes or fees may apply depending on the destination. Where such charges are not collected at checkout, they may be charged separately by local authorities or carriers and are generally the responsibility of the recipient.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been accepted.

In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and issue a refund.

5. Promotions, Discounts and Bundle Offers

From time to time, Loom Copenhagen may offer discounts, promotional codes, bundle offers or other special promotions.

Unless otherwise stated:

promotions are available for a limited time;
discount codes cannot be exchanged for cash;
multiple discounts may not be combined unless permitted at checkout;
promotions may be subject to specific eligibility requirements or conditions.

Specific promotional terms displayed on our website or in connection with an offer take precedence over this general section where applicable.

Promotional pricing does not affect mandatory consumer rights, including applicable rights of withdrawal or rights relating to defective products.

6. Payment

Available payment methods are displayed during checkout.

Payment is processed securely through Shopify and/or the relevant payment service provider.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

We do not generally store complete payment card details ourselves.

7. Shipping and Delivery

We deliver to the destinations and using the delivery methods available at checkout.

Estimated delivery times shown on our website or during checkout are estimates and may vary due to circumstances such as carrier delays, public holidays, weather, customs processing or other circumstances outside our reasonable control.

Please ensure that the delivery information provided when placing your order is complete and accurate.

If you notice an incorrect delivery address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

For consumer purchases, responsibility for the goods remains with us until you, or a third party designated by you other than the carrier, receive the goods, except where applicable law provides otherwise.

If a package appears lost, significantly delayed or damaged during delivery, please contact us at support@loomcopenhagen.dk so we can investigate the matter with the carrier.

8. Returns and Right of Withdrawal

We offer a 30-day return policy, subject to the conditions described in our Refund Policy.

In addition, consumers in the European Union and European Economic Area have statutory rights, including a 14-day right of withdrawal for most online purchases, subject to applicable exceptions.

Our voluntary 30-day return policy does not limit any mandatory rights you may have under applicable consumer law.

To request a return, please follow the instructions in our Refund Policy or use the self-service return functionality available through your customer account, where available.

Unless the item is defective, damaged, incorrect, or otherwise agreed with us, the customer is responsible for the direct cost of return shipping.

Further information about returns, withdrawal and refunds is available in our Refund Policy.

9. Defective, Damaged or Incorrect Products

Please inspect your order after receiving it.

If you receive an item that is defective, damaged or different from what you ordered, please contact us as soon as reasonably possible at:

support@loomcopenhagen.dk

Please include your order information and, where appropriate, photographs showing the issue so that we can assess the matter efficiently.

Where the issue is our responsibility, we will provide an appropriate remedy in accordance with applicable consumer law and cover reasonable return shipping costs where a return is required.

Nothing in these Terms limits your statutory rights concerning defective or non-conforming goods.

10. Refunds

Refunds are handled in accordance with our Refund Policy and applicable consumer law.

Where a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Where you exercise a statutory right of withdrawal, reimbursement will be handled within the deadlines and under the conditions required by applicable law.

11. Customer Accounts

You may have the option to create or access a customer account in connection with our store.

You are responsible for ensuring that the information associated with your account is accurate and for maintaining appropriate security over access to your email account and any authentication methods used to access your customer account.

Customer accounts may provide access to features such as order history and self-service return requests.

We reserve the right to restrict or suspend access to an account where reasonably necessary for security, fraud prevention or misuse of our services.

12. Reviews and User Content

Where our website allows customers to submit reviews, photographs, comments or other content, you are responsible for ensuring that the content you submit is lawful and that you have the necessary rights to provide it.

You must not submit content that:

is false, misleading or fraudulent;
infringes intellectual property or privacy rights;
contains unlawful, abusive or harmful material;
contains malicious software or harmful code.

By submitting content for publication, you grant us a non-exclusive right to display and use that content in connection with operating and promoting Loom Copenhagen, subject to applicable law and any permissions or consent required.

We may remove or decline to publish content where reasonably necessary, including where it violates these Terms or applicable law.

13. Intellectual Property

The content of our website, including the Loom Copenhagen name and branding, logos, photographs, graphics, product presentation, text, design and other original materials, is protected by applicable intellectual property laws.

Unless otherwise permitted by law or authorised by us in writing, our content may not be copied, reproduced, distributed, commercially exploited or used in a way that infringes our intellectual property rights or those of our licensors.

Third-party trademarks and content remain the property of their respective owners.

14. Acceptable Use

You may use our website only for lawful purposes.

You must not intentionally:

misuse or interfere with the operation or security of our website;
introduce viruses, malware or other harmful technology;
attempt to gain unauthorised access to systems, accounts or data;
use our website for fraudulent or unlawful activities;
collect personal information about other users without lawful authority;
infringe our rights or the rights of third parties.

We may restrict access where reasonably necessary to protect our website, customers or business.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery providers, review platforms, social media services and other technologies.

When you use a third-party service or leave our website through an external link, that third party may apply its own terms and privacy practices.

We are not responsible for independent third-party websites or services that are outside our reasonable control, except where liability cannot lawfully be excluded.

16. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that enables us to operate our online store and provide our services.

Purchases made through our store are made directly between you and Loom Copenhagen. Shopify is not the seller of the products offered by Loom Copenhagen.

The processing of personal information by Loom Copenhagen and relevant service providers, including Shopify, is further described in our Privacy Policy.

17. Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection laws, including the GDPR where applicable.

Our Privacy Policy explains what information we collect, how we use it, who we may share it with, how long it may be retained and the rights available to you.

You can find our Privacy Policy through the relevant link in the footer of our website.

18. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any mandatory rights or remedies available to consumers under applicable law.

To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control or for indirect losses that were not reasonably foreseeable when the contract was entered into.

Nothing in this section affects your statutory consumer rights.

19. Changes to the Website or Services

We may update, modify, suspend or discontinue parts of our website or services from time to time.

We may also correct errors or inaccuracies in product descriptions, availability, pricing or other website content.

Where an error materially affects an order you have already placed, we will handle the matter fairly and in accordance with applicable consumer law.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website or applicable legal requirements.

The latest version will be published on this page with an updated revision date where appropriate.

Changes will not retroactively reduce mandatory consumer rights relating to purchases already made.

21. Governing Law and Consumer Rights

These Terms are governed by the laws of Denmark, without depriving consumers residing in another country of any mandatory protections granted to them under the laws applicable to their place of residence.

Any dispute should, where possible, first be addressed by contacting us so that we have an opportunity to resolve the matter.

Nothing in these Terms prevents a consumer from using any complaint or dispute resolution procedure available under applicable law or from bringing a claim before a court that has jurisdiction under mandatory applicable rules.