Leveringspolitik

Last updated: July 22, 2026

Thank you for shopping with Loom Copenhagen.

We aim to process and ship all orders as quickly and efficiently as possible. Below you can find information about our processing times, delivery options, shipping costs and order tracking.

1. Order Processing

Orders are normally processed within 1–2 business days.

Orders placed during weekends or public holidays will generally be processed on the next business day.

During particularly busy periods, promotions or holidays, processing may occasionally take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

2. Delivery within Denmark

We offer several delivery options within Denmark, depending on availability for your delivery address.

Current standard shipping options include:

Parcel Shop delivery – from 49 DKK
Home Delivery – from 69 DKK

Available carriers and delivery methods are displayed during checkout.

Free Shipping

We offer free standard shipping within Denmark on orders over 499 DKK.

The available free shipping method will be displayed automatically at checkout when your order qualifies.

3. International Delivery

Loom Copenhagen ships to selected countries within Europe.

Available countries, delivery options and shipping prices depend on the destination and will be displayed during checkout before you complete your purchase.

International shipping rates vary depending on the destination.

If your country is not available as a shipping destination during checkout, we currently do not offer delivery to that location.

4. Estimated Delivery Times

Estimated delivery times after dispatch are generally:

Denmark: approximately 1–3 business days

European destinations: approximately 3–5 business days, depending on the destination and carrier.

Delivery times are estimates and are not guaranteed.

Delays may occasionally occur due to carrier operations, public holidays, weather conditions, customs procedures or other circumstances outside our reasonable control.

5. Order Tracking

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

6. Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check your delivery address carefully before completing your purchase.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible at:

support@loomcopenhagen.dk

We will do our best to assist you, but we cannot guarantee that delivery information can be changed once an order has been processed or dispatched.

7. Unclaimed or Undeliverable Packages

If a package is returned to us because it was not collected, the delivery address was incorrect or the carrier was unable to complete delivery, please contact us so we can determine the appropriate next steps.

Additional shipping costs may apply if you request the order to be shipped again, except where the failed delivery was caused by an error for which Loom Copenhagen is responsible.

8. Lost, Delayed or Damaged Shipments

If your order appears to be significantly delayed, lost or damaged during delivery, please contact us at:

support@loomcopenhagen.dk

Please include your order number and any relevant information about the shipment.

We will assist you and, where appropriate, investigate the shipment with the relevant carrier.

Your statutory consumer rights are not affected by this Shipping Policy.

9. Customs and Import Charges

For deliveries within the European Union, orders are generally not subject to customs duties when shipped between EU countries.

For any destinations where customs duties, import taxes or other local charges may apply, such charges may be the responsibility of the recipient unless they have already been collected during checkout.

Any applicable information will be provided during checkout where possible.